There are several aspects to supporting an Enterprise Content Management system like Laserfiche. We regularly invest in training on the software to stay current on additional tools and recommended best practices. We operate a lab to evaluate the system in different configurations to identify some limitations before they reach our clients. As we learn, we share our lessons with our clients.
If system performance declines or there is a failure of a component, our clients trust us to accurately diagnose the cause and implement robust solutions to keep their critical systems operational. We document the environment when it is implemented to help determine if performance is on par in the future.
As a Laserfiche Value-Added Reseller, we are able to access various resources at Laserfiche to help escalate an issue. Laserfiche is highly focused on the quality of their software so all concerns are fully investigated and solutions are identified for implementation.
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