The challenge
Rolling out track and trace capabilities in the pharmaceutical industry requires that many facets of a complex process come together seamlessly. The implementation should not tax the organization and should be highly effective in establishing data integrity to achieve compliance. The importance of doing it right the first time is paramount in eliminating counterfeiting, product tampering and gray market activity.
In a setting where 45,000 contracts needed to be signed – including agreeing to special commercial terms; and enabling 12 sales forces made up of over 600 sales representatives to have access; this solution needed to be efficient, effective and easy to use. In addition, it needed to be able to capture signatures on tablets and allow for paper-based exceptions to be transformed digitally.
How we helped
KEY TAKEAWAY:
Established a secure hosted environment, a connection to the client support team, PDF versions of the contracts, supporting documentation, a fax server, and a processing engine to capture the submitted documents.
RELATED INFORMATION
Business Automation Experts designed a process, and built the solution as a Managed Service to capture contracts in an expedited time frame, minimizing the burden on sales reps as well as HQ staff. Flexibility was built-in to allow signature capture on either tablets or paper. A digitally rendered signed contract is catalogued and feedback circles back to the account executive on its acceptance. All distribution points are notified overnight of accounts that are cleared for product shipment.
The process integrates seamlessly with both ERP and CRM systems to ensure a highly accurate and timely contract status repository. It also feeds a variety of distribution systems with cross-referenced account numbers for easy tracking, shipping and audit needs.
The result
By applying BAE’s agile methodologies and using document management/ECM technology; a prototype of the new process was created in 2 weeks.
The final solution included contract signing performance and compliance monitoring to help accelerate product sales. Optical Character Recognition (OCR) and ICR (handwriting recognition) technologies were leveraged to allow approval of a contract overnight. Exception handling was worked into the design at launch. This cloud-based approach went from concept to production in 6 weeks.
It’s time to transform the way you do business!
Are you looking for ways to enforce chain-of-custody of anti-diversion agreements or other contracts? Let’s discuss how customized SharePoint Services can help streamline your business.
Call today (732) 356-2789, or send an email using the contact form on this page.
We look forward to assisting you.